an effort to provide efficient and timely support to
all of our customers, the following support options
apply to Lumen Designer customers:
Maintenance Contract (US$295 per year per site)
phone, email, and fax support for Lumen Designer
updates (including necessary files or download link) every
time we post a maintenance update on our website.
customers without maintenance contracts:
and fax support only for Lumen Designer. Phone support
is available to new customers for 30 days from the
day your license is issued.
annual maintenace contract is for your entire office (site).
No need to purchase additional contracts if your office
owns multiple copies
annual maintenance contract is for any combination
of Lumen Designer, Lumen Micro and Simply products.
Please note that Photopia has a separate technical
users have a grace period, where phone support is free for
30 days from the day your license is first issued.
Support is available from 8:00am to 5:00pm Mountain Standard
Time (MST). We are 2 hours behind New York, and 7 hours
maintenance updates are available to all of our customers.
Those without a maintenance contract should check our website
periodically for updates.
contact our sales or technical support staff to purchase an
annual maintenance contract.