In an effort to provide efficient and timely support to all of our customers, the following support options apply to Lumen Micro and Simply Lighting customers:

Annual Maintenance Contract (US$295 per year per site)

• Unlimited phone, email, and fax support for Lumen Micro and Simply Lighting
• E-mailed updates (including necessary files or download link) every time we post a maintenance update on our website.
• (see details below)

Those customers without maintenance contracts:

• Email and fax support only for Lumen Micro and Simply Lighting. Phone support is available to new customers for 30 days from the day your license is issued.

Details:

1. The annual maintenace contract is for your entire office (site). No need to purchase additional contracts if your office owns multiple copies
2. The annual maintenance contract is for any combination of Lumen Micro and Simply products. Please note that Photopia has a separate technical support policy.
3. New users have a grace period, where phone support is free for 30 days from the day your license is first issued.
4. Phone Support is available from 8:00am to 5:00pm Mountain Standard Time (MST). We are 2 hours behind New York, and 7 hours behind London.
5. Web-based maintenance updates are available to all of our customers. Those without a maintenance contract should check our website periodically for updates.

Please contact our sales or technical support staff to purchase an annual maintenance contract.